Terms and Conditions

Terms of Booking & Booking Deposit

By placing a booking with us Basecamp private limited, you (the lead guest) and your booking party (guests) agree to the following terms and conditions as set-out. During your stay you agree to abide by the subsequent conditions as set-out. If you have any questions about booking with us, please contact us before making a booking.

To place a booking with us the lead guest must be at least 18 years of age. The maximum number of staying guests per room is illustrated in the room occupancy details on the website. (never more than 2 per room) Where the person making the booking is different to the lead guest taking up the occupation, the person making the booking may be held responsible for cancellation, non-arrival and damages as set-out within. Only the lead guest and the named booking party are allowed to use the property and its facilities, any third party visitors are only allowed access at our express permission.

To secure any booking we require a deposit to be paid in advance.

Deposit payments must be ‘cleared funds’ before a booking can be confirmed. Deposits are only refundable under the conditions set-out here within.

Payments can be made online / bank transfer / paypal (add 3% service fee) or cash deposit. Extra charges for currency exchange will be paid by the guest.

All guests agree to respect the privacy and peace of all other staying guests, neighbours and the owners at all times. We reserve the right to cancel a booking with immediate effect if guests are not honouring this agreement or causing a disturbance / nuisance to other guests, neighbours or the owners.

Check-in & Check-out

Guests must check-in and check-out by the times stated below;

Check-in by: 13:00pm and before 18:00pm on day of arrival. If you are checking in after 18:00pm please let us know a day in advance.
The full/remaining amount of the room shall be paid at check in or at the guest's earliest convenience.
Check-out by: 11:00am on day of departure. Late check out is possible subject to availability.

Cancellation, Changes & Non-Arrival Conditions

Guest who need to cancel or change a booking should contact us as soon as possible.

All bookings require a 50% deposit
Full refund within 24 hours of deposit confirmation
No refund on deposits within 30 days of check-in date. You may select an alternate check-in date for rebooking in case of delays.
One rebooking for alternate dates permitted within 14 months from original booking date.
No refunds once you have checked in and request an earlier check out date.
Once checked in guests must pay the remaining balance of their total booking in the event of an early check out date.
Damages, excessive stains to bedding/towels, and rooms left in an unreasonable state will be charged accordingly.
We accept no liabilities for unfulfilled bookings due to unforeseen circumstances or force majeure. These events include but are not limited to war, hostilities, natural disaster, fire, act of god, terrorist activities, train/plane/bus/transportation cancellations, closure of airports, ports, borders, quarantine, epidemics, weather and government actions.
Non-arrival guests, who are unable to attend or fail to attend for whatever reason forfeit their deposit paid.
We high recommend guests take out appropriate holiday/cancellation/covid insurance where applicable.

House Rules

Our building is smoke-free. Cleaning charges applicable if traces of smoking are found inside the property. Smoking is allowed outside. Drugs is strictly prohibited.
The kitchen is staff only at all times because of food and hygiene and health and safety regulation. For this reason we can’t keep anything in our refrigerator for you. Feel free to use the cool box outside.
Play, talk and laugh out loud but please keep it quiet after 9pm.
Please think about other guests when you use the common areas and shared bathrooms. Put your rubbish into the bins provided, clean after yourself.
Our housekeeping team cleans your room, common areas and shared bathrooms daily. You may be asked to vacate to assist cleaning. Clean towels/sheets can be requested at the reception.
Help us take care of the planet. Turn off lights and fans when you leave your room. Use our watercooler to refill your bottle instead of taking a new one.
Be respectful to other guests and our staff. Disrespectful behaviour will not be tolerated.

WiFi Fair & Appropriate Usage Policy

Where WiFi Internet access is provided, guests accept to use this access to the Internet fairly and appropriately. We may monitor network performance and user usage in order to maintain a fair and high level of service to all our guests.

The Internet access provided is intended for general use such as access to the world wide web, email, messaging, social media, music. It is not intended or ideally suited for heavy media streaming, online gaming, extensive downloads / uploads. Access to illegal activity or use of our network for illegal activity is not prohibited and will be reported to local authorities.

Tours and trips organized by Basecamp staff

We are not accountable for tours and trips organized by a third party. Tuktuk service/taxi service, safari trip, surfboard rental or other organized trips that are organized by Basecamp but carried out by a third party are all on own risk. It is suggested that booking guests take out appropriate travel insurance in case problems like this occur.

Damages & Lost Property

We reserve the right to charge the lead guest for any damages caused through the course of a booking by any member of the booking party. This includes breakages, spillages, stains, damage to furniture or fixtures and fittings. Any accidental damages should be reported as soon as possible in order to minimize damage and associated costs. Lost keys will incur a replacement charge per key lost.

Any lost property, if discovered and found, left behind by guests during a stay will be held for a period of 1 month. While we will make our best efforts to reunite lost property with their owners we accept no responsibility in replacing lost items and encourage guests to ensure they have all their belonging before checking-out. We may offer to post lost items via recorded delivery at the cost of the property owner, otherwise collection can be arranged.

Alcohol

Alcohol may only be consumed when in possession of a receipt of the bought alcohol. You may keep the alcohol in your own room, but we can not keep it in our fridge.

Pets

We do not accept any pets throughout the accommodation.

Parking

Where on-site parking is provided guests accept that they park their vehicles at their own risk.

Your Personal Details & Privacy

We are required to keep a register of guests over the age of 18 who stay with us, this includes full names and nationality, and/or passport numbers, place of issue. These records are kept for a minimum of 12 months.